Rosas

Policies

Our Safeguarding Policies

Our Complaint Policy

Our Prevent Extremism & Redicalisation Policy

Our Health and safety Policy

Our GDPR Policy

Our Modern Slavery Policy

Our Equal Opportunities Policy

Our Complaint Policy (Detailed Version)

Our Prevent Extremism & Redicalisation Policy (Detailed Version)

Our GDPR Policy (Detailed Version)

Safeguarding Policy

At Rosa, our mission is to ensure the safety and protection of every individual who benefits from our services or training programs. We are unwavering in our commitment to safeguarding the well-being of all women we serve, upholding their right to live safely, free from abuse and neglect.

This policy outlines our dedication to ensuring that all staff, volunteers, and beneficiaries understand safeguarding principles and the responsibilities of the charity in this context. It applies to everyone associated with Rosa, including staff, volunteers, board members, and anyone working on our behalf.

To uphold this commitment, we will:

  • Provide comprehensive safeguarding training to all staff, focusing on the protection of young people and vulnerable adults, ensuring they are well-versed in safeguarding policies and procedures.
  • Ensure that employers and work placement providers offer safe working environments for our clients.
  • Conduct thorough background checks during the recruitment process to confirm the suitability of new staff and volunteers.
  • Promote social inclusion and economic prosperity through education and learning, aiming to enhance the life experiences and aspirations of young people and adults.

For more information, please contact us at:

Phone: 0740 069 9068 Email: info@rosa.org.uk

Please do not hesitate to contact us if you have any questions or concerns. 

Complaint Policy

At Rosa, we are dedicated to delivering exceptional service and highly value the feedback from our customers. Whether you are pleased with our service, have suggestions for improvement, or need to voice a complaint, we encourage you to share your experiences.

We take all complaints seriously and will promptly investigate and address any issues. Throughout the process, we will keep you informed of the progress and use your feedback to enhance our services continually.

Our complaints policy encompasses issues involving staff, external stakeholders, clients, including apprentices and employers. For internal matters related to staff or contractors, we have separate disciplinary or grievance procedures.

Key principles of our complaints procedure include:

  • Aiming for informal resolution of complaints whenever possible.
  • Publicizing the procedure and ensuring it is easily accessible.
  • Providing all staff with information on the procedure during their induction.
  • Adopting a solution-focused approach to justified complaints.
  • Ensuring all complaints are reviewed impartially.
  • Guaranteeing everyone’s right to have their complaints addressed fairly.

A complaint is any expression of dissatisfaction with our service or training. This may include delays, lack of response, discourtesy, failure to consult, or the standard of service received. We welcome all feedback.

We strive to resolve issues immediately, including offering apologies when necessary. Our commitment is to provide a high-quality, transparent, and accessible service to everyone we interact with. Any expression of dissatisfaction that calls for a response is treated as a complaint.

We believe that complaints are a valuable source of feedback, and we act on them to meet the needs of all beneficiaries and the local community. Our goal is to provide the best possible service and ensure positive experiences for all our beneficiaries.

Policy Against Extremism & Radicalisation

This policy aims to prevent extremism and radicalization at Rosa. If any staff member or learner has concerns related to this policy, they should promptly report them to our Safeguarding Lead, Sue Halawa.

We acknowledge that extremism is a real threat in the UK and can impact vulnerable individuals, including children and young people. This policy is designed to protect those who might be at risk from extremist influences.

Radicalization is the process by which individuals begin to support terrorism and extremism, potentially joining terrorist groups. Extremism involves strongly opposing fundamental British values such as democracy, the rule of law, individual freedom, and respect and tolerance for different faiths and beliefs.

At Rosa, we are dedicated to fostering a safe environment for all. Every member of our organization, regardless of their role, has a responsibility to safeguard others. We do not tolerate any form of extremist views within Rosa, whether they originate internally or externally.

We believe our customers deserve a safe environment where they can discuss controversial issues. Recognizing that exposure to extremist materials can lead to harmful outcomes, we treat this as a safeguarding concern.

Education is a powerful tool in combating extremism. It equips individuals with the knowledge, skills, and critical thinking necessary to engage in informed debate and challenge extremist views. Our goal is to provide a comprehensive and balanced curriculum that promotes understanding and tolerance of diversity and differences.

We are aware that young and vulnerable individuals can be exposed to extremist influences or prejudiced views from an early age through various sources, including the internet. If any customer expresses discriminatory, prejudiced, or extremist views, we address and challenge such attitudes immediately.

Health and safety Policy

Rosa is dedicated to safeguarding the health, safety, and well-being of all employees, volunteers, and the women we serve. We pledge to comply with all relevant health and safety legislation and best practices.

Responsibilities

  1. Management Responsibilities
    • Ensure that all aspects of the health, safety, and welfare policy, including rules, processes, and procedures, are observed and applied at all centers.
    • Provide necessary resources for the implementation and continuous improvement of the health and safety policy.
    • Regularly review and update the policy to ensure it remains effective and compliant with current legislation.

Rosa acknowledges its obligations under the Health and Safety at Work Act 1974 and related laws. To the greatest extent feasible, Rosa will:

  • Safeguard the health and safety of its workforce and anyone else affected by its operations.
  • Minimize negative impacts on the physical environment where operations take place.
  • Recognize that employees’ skills and energies are among its most valuable resources, and it is committed to their welfare as well as that of its beneficiaries and visitors.

Policy Commitments

  1. Establish and Maintain Safe Environments

    • Create and maintain work environments and practices that pose no health, safety, or welfare risks.
    • Develop standards and policies that meet relevant legal requirements concerning health, safety, welfare, and the environment.

  2. Promote a Positive Health and Safety Culture

    • Encourage good health and safety practices.
    • Conduct risk assessments of facilities, training areas, and work tasks.
    • Integrate health and safety into learning to provide beneficiaries with relevant knowledge and experience.
    • Inform all staff, visitors, and beneficiaries about health and safety policies and procedures during their induction.
    • Protect employees, beneficiaries, and others from foreseeable hazards related to health, safety, or the environment.
    • Provide training to staff to ensure awareness of their responsibilities regarding health, safety, welfare, and environmental issues.

Roles and Responsibilities

  1. Management

    • Implement the policy and ensure all staff and volunteers are aware of their responsibilities.
    • Provide the necessary resources for policy implementation and conduct regular reviews to maintain effectiveness.

  2. Employees and Volunteers

    • Cooperate with management in implementing the health and safety policy.
    • Take reasonable care of their own health and safety and that of others.
    • Report any health and safety concerns to their immediate supervisor or manager.

Training

  • Provide comprehensive training to employees and volunteers to ensure they understand their health and safety obligations and can handle situations involving domestic violence sensitively and safely.

Risk Assessment

  • Conduct regular risk assessments to identify hazards and implement necessary control measures. This includes assessing risks associated with domestic violence situations to ensure services are delivered safely.

Confidentiality and Data Protection

  • Handle all personal information in accordance with data protection laws and our confidentiality policy, particularly given the sensitive nature of our work.

Review

  • Review the policy annually or whenever there is a significant change in activities or relevant legislation.

Incident Reporting

  • Report all incidents, no matter how minor, to management as soon as possible. This includes near misses, which can provide valuable information and help prevent future incidents.

Support for Beneficiaries

  • Provide a safe and supportive environment for the women we serve, including:
    • Ensuring confidentiality and respect for their personal circumstances.
    • Offering appropriate support and referrals to other services if needed.
    • Conducting all interactions with respect for their dignity and autonomy.

For further assistance, call us at 0740 069 9068 or email us at info@rosa.org.uk.

GDPR Policy

Rosa is dedicated to safeguarding personal data and upholding the rights of our customers and business contacts. This policy outlines our commitments under the General Data Protection Regulation (GDPR).

Data Protection Principles

Under GDPR, we ensure that personal data is:

  • Processed Lawfully, Fairly, and Transparently: Handling data in a manner that is legal, just, and clear to the data subject.
  • Collected for Specific Purposes: Gathering data for defined, legitimate, and clear objectives.
  • Adequate, Relevant, and Limited: Ensuring data collection is sufficient, pertinent, and restricted to what is necessary for its intended purpose.
  • Accurate and Up-to-Date: Maintaining data accuracy and keeping it current.
  • Storage Limitation: Retaining data only for as long as necessary for its intended purpose.
  • Processed Securely: Protecting data against unauthorized access, loss, or damage through secure processing methods.

Rights of Data Subjects

Under GDPR, data subjects are entitled to the following rights:

  • Right to be Informed: Understanding how their data is used.
  • Right of Access: Viewing their personal data.
  • Right to Rectification: Correcting inaccuracies in their data.
  • Right to Erasure: Requesting deletion of their data.
  • Right to Restrict Processing: Limiting how their data is processed.
  • Right to Data Portability: Transferring their data to another service provider.
  • Right to Object: Opposing the processing of their data.
  • Right Against Automated Decision-Making: Ensuring decisions aren’t made solely on automated processing without their consent.

Lawful, Fair, and Transparent Data Processing

Data processing is lawful if:

  • The data subject has given consent.
  • It is necessary for the performance of a contract.
  • There is a legal obligation.
  • It protects vital interests.
  • It is in the public interest.
  • There is a legitimate interest.

Contact Information

For any concerns or questions, please reach out to our Designated Senior Person for Safeguarding.

ANTI-SLAVERY & HUMAN TRAFFICKING POLICY STATEMENT

Introduction

1.1 This statement is issued in compliance with section 54(1) of the Modern Slavery Act 2015 and represents Rosa’s slavery and human trafficking statement for the financial year ending 31 July 2017.

1.2 Rosa is dedicated to ensuring that modern slavery and human trafficking have no place in our supply chains or any part of our services. This statement outlines the preventative measures we are taking, and plan to take, to mitigate the risk of modern slavery within our operations.

Due Diligence Processes

2.1 To identify and mitigate the risks of modern slavery within our services, Rosa will implement due diligence processes proportionate to the identified risk areas, depending on the severity and other relevant factors. These processes will undergo continuous assessment and review.

2.2 Rosa has established systems to:

  • Identify and assess potential risk areas in our supply chains.
  • Mitigate the risk of slavery and human trafficking in our supply chains.
  • Protect whistleblowers.

2.3 Rosa identifies the following principal risk areas:

  • Supply chains for goods and services, particularly IT equipment and uniforms, outsourced cleaning, and security services.
  • Recruitment agencies for temporary staff.

Supply Chains

3.1 Rosa has identified the following areas in our supply chains as carrying significant risks of modern slavery:

  • IT equipment
  • Clothing and uniforms
  • Outsourced cleaning services
  • Outsourced security services

3.2 When tendering for goods or services, Rosa requires potential suppliers to demonstrate a high level of corporate social responsibility and compliance with the Modern Slavery Act 2015 during the selection process, including contracting with suppliers from approved procurement frameworks.

3.3 Suppliers of goods or services identified as carrying material risks of modern slavery must provide evidence of their high level of corporate social responsibility and compliance with the Modern Slavery Act 2015.

3.4 Any supplier or potential supplier found non-compliant with the Modern Slavery Act 2015 or Rosa’s policies and procedures will be removed from our list of suppliers and will not be considered for future contracts until they meet compliance requirements.

3.5 Rosa will review the feasibility of introducing additional due diligence processes for monitoring and managing identified risks, including risks associated with specific countries and products.

Training

4.1 To ensure a thorough understanding of the risks of modern slavery and human trafficking in our supply chains and business, we provide training to staff responsible for recruitment, procurement, and contract management. We also require our business partners to train their staff and suppliers.

Recruitment Practices

5.1 Rosa recruits temporary staff and staff indirectly through reputable recruitment agencies. We conduct checks on these agencies before approval to mitigate the risk of modern slavery.

5.2 Rosa ensures that all approved recruitment agencies perform all relevant pre-recruitment checks and provide evidence of these checks.

Company Policies

6.1 Rosa enforces the following policies to embed good practices and provide remedies for those concerned about potential instances of modern slavery:

  • Grievance and Whistleblowing Policies: Allow employees, students, and others to raise concerns about potential modern slavery without fear of retaliation.
  • Employee Code of Conduct: Sets out expected actions and behavior of employees while employed by Rosa.
  • Anti-Bribery and Corruption Policy: Commits Rosa to the highest standards of ethical conduct and integrity, rejecting any form of bribery or corruption.
  • Procurement Policy: Reflects Rosa’s commitment to ethical business relationships and the implementation of effective safeguards and controls.
  • Recruitment Policy: Ensures transparent recruitment processes, including measures to prevent illegal working and compliance with statutory requirements.

Performance Indicators

7.1 Rosa will introduce performance indicators (KPIs) to measure progress against reducing the risks of modern slavery in our services. KPIs may include the use of grievance and whistleblowing procedures by staff and the assessment of third-party suppliers.

7.2 This statement will be available to all staff members, stakeholders, and the general public. We will raise awareness of the risks of modern slavery through measures such as discussing this statement during the induction process for new employees.

7.3 After assessing training needs, Rosa will devise and implement appropriate training and awareness-raising methods for staff, potentially in cooperation with external specialist training providers.

Document Review Plans

This document will undergo an annual review and updates will be made according to business requirements and changes.

Equal Opportunities Policy

Rosa’s Commitment to Inclusivity and Equal Opportunity

At Rosa, we are unwavering in our dedication to fostering inclusivity and equal opportunity across all our operations. Our goal is to cultivate a work environment where every learner, staff member, and employer is treated with fairness and respect, free from any form of discrimination.

Our mission is to dismantle barriers that might impede anyone’s progress, regardless of their race, religion, beliefs, sex, age, sexual orientation, or other characteristics. We frequently assist clients who have experienced discrimination, providing them with the support needed to thrive, irrespective of their background.

We warmly welcome individuals with disabilities and learning difficulties to engage in our training programs. Our commitment includes tailoring our services to meet each person’s unique needs, aiming to inspire new aspirations and foster greater social inclusion within communities.

Objectives and Actions

Our primary objective is to enhance learners’ personal, economic, and social status while improving the quality of service they provide to their customers and clients. This commitment is evident in the success of our learners and the measurable improvements and benefits for their employers.

To achieve this, we:

  • Engage with beneficiaries beforehand to determine the most suitable course and the necessary support for successful completion.
  • Promote cultural diversity, equality of opportunity, and environmental responsibility to create opportunities for all.
  • Foster a genuine sense of community and team spirit.
  • Inspire hope and success for all learners, raising aspirations irrespective of ability and individual learning needs.
  • Place people at the center of all our efforts.
  • Enhance the life experiences of young people and adults, helping them broaden their aspirations.
  • Design and deliver customized solutions that enable individuals to fulfill their potential and achieve their goals.

Staff Training and Complaint Handling

We are committed to providing ongoing training for our staff to ensure they possess the knowledge and skills required to uphold these principles. Additionally, we maintain a robust system for handling complaints or issues related to equal opportunities, ensuring they are addressed promptly and effectively.

Creating an Inclusive Environment

By adhering to this policy, we aim to create an inclusive environment where everyone feels valued and respected, and where diversity is celebrated. We believe that fostering such an environment contributes to a more equitable and inclusive society.

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